Airbnb hosts
Through Airbnb’s scheduled messages, guests get the concierge link 24 hours before check-in.
- Arrival instructions and door code
- House rules in any language
- Neighborhood tips and tours
For hotels, guesthouses and hosts
Your guests’ concierge, on WhatsApp.
Answers in any language, by text or voice, using your hotel’s and your city’s information. Sends the digital guest registration before arrival, offers early check-in and late check-out, and sells tours, earning extra revenue for your business.
Official WhatsApp API
Text and voice
Replies in the guest’s language
Digital guest registration
Pousada Vale VerdeConcierge · online
Sample conversation. Pousada Vale Verde is fictional.
Live demo
Chat now with the Gramado concierge
A real concierge on WhatsApp, with travel tips for Gramado, Brazil, and tours you can book. Type or send a voice message, in any language.
WhatsApp: +55 11 97232-9603
Open the demo on WhatsApp
Try asking
- “Could you tell me the main attractions in the city of Gramado?”
- “What can we do in Gramado with kids?”
- “Where can I have a good fondue near downtown?”
- “¿Hace frío en julio?” (in Spanish)
- Or send a voice message and get a spoken reply.
Who it’s for
From an Airbnb apartment to a 120-room hotel
Guesthouses
Round-the-clock service without adding staff, based on your guesthouse directory.
- Welcome message and digital registration before arrival
- Early check-in and dinner specials
- Handoff to the front desk when needed
Hotels
Fewer calls to the front desk, more service sales, and a dashboard with everything guests asked.
- Hourly late check-out and stay extensions
- Meeting room, with or without coffee
- PMS integration (coming soon)
Guest journey
There from booking to review
Items marked UpSale earn revenue for the hotel. Tours earn a commission at no cost to the hotel.
24 h beforeBefore arrival
- WelcomeConfirms the booking and asks for the arrival time.
- Online check-inSends the link to Brazil’s digital guest registration (FNRH). Brazilians fill it in with their gov.br account.
- Early check-in UpSaleIf the guest arrives early, offers early check-in.
- Transfer + bags to the room UpSaleFor guests with a meeting: straight from the airport to the appointment.
During the stayAt the hotel
- Hotel directoryWi-Fi, breakfast, rules and services, from your PDF or DOC.
- Any language, text or voiceGuests send a voice message and get the answer in their language.
- Front desk when neededThe conversation goes to your team and the concierge pauses.
During the stayAround town
- Restaurants and sightsRecommendations near the hotel, with or without booking.
- Tours and experiencesSold with a payment link and a commission for the hotel.
- Lunch, dinner and meeting room UpSaleThe hotel’s own offers at the right moment.
The day before and afterDeparture
- Late check-out UpSaleThe day before, offers an hourly late check-out.
- ReviewThanks the guest and invites a review on Google or TripAdvisor.
For business travelers
Straight from the airport to the meeting. The bags go to the room.
The concierge offers the package in the 24-hour pre-arrival message. The driver takes the guest to the meeting, and the sealed bags go on to the hotel, which places them in the room.
- Flight tracking: the driver knows about delays
- Sealed bags, with photos and a signed receipt
- Pairs with early check-in
- Monthly invoicing for companies that host employees
- 07:40 · Flight landedDriver waits at arrivals with a name sign.
- 08:35 · Guest at the meetingAv. Faria Lima, meeting at 9 am.
- 09:20 · Bags at the hotelFront desk checks 2 pieces and the seals.
- 09:30 · Bags in room 512Guest gets a confirmation with a photo on WhatsApp.
How it works
Three steps to get started
1
Send your directory
Upload the PDF or DOC with your hotel’s information. The concierge answers from it, in any language.
2
Connect WhatsApp
From the dashboard, connect your hotel’s number to the official WhatsApp API in a few clicks.
3
Add your bookings
Enter bookings in the dashboard, import a spreadsheet or forward the confirmation e-mail. The message goes out 24 hours ahead.
Client dashboard
Everything you signed up for, in one place
Subscription, bookings and messages, guest registration, directory, offers, conversations and the tour commission wallet.
Pousada Vale Verde
Pricing
Try it for 30 days. Then pay for the size of your business.
Price per room, in Brazilian reais (R$), for properties in Brazil. WhatsApp messages are billed by Meta directly to the hotel’s card, usually a few cents per guest.
Host
Airbnb, up to 3 units
R$ 69 /mo
- Property directory
- Any language, text and voice
- Link for your Airbnb messages
Essential
Guesthouses up to 12 rooms
R$ 179 /mo
- Everything in Host
- Welcome 24 h ahead
- Digital guest registration
- Front desk handoff
Professional
13 to 40 rooms
R$ 15 /room/mo
- Everything in Essential
- Review requests
- FAQ report
Premium
Over 40 rooms
R$ 13 /room/mo
- Everything in Professional
- A voice with your hotel’s identity
- Account manager
30 days freeNo card, no commitment.
50% off months 2 and 3When you subscribe at the end of the trial.
Free setupFor early customers: directory, message templates and training.
UpSale with no monthly fee8% of what the concierge sells.
Extra revenue
The concierge pays for itself
Offers go out when they make sense for the guest and are paid by link.
Early check-inWhen the guest says they’ll arrive early
Late check-outThe day before departure
Lunch or dinner specialsIn the afternoon, or when guests ask about restaurants
Meeting roomWith or without coffee service
Executive transfer + bags to the roomFor guests arriving with a scheduled meeting
Tours and experiencesCommission credited to your dashboard wallet
More products
The same technology for agencies and teams
Smart-tours
A portal with the agency’s brand on its own subdomain, with destination guides and sales of tours, tickets and restaurant bookings. On the agency’s WhatsApp, service follows the client before and during the trip.
- White label: the agency’s logo, colors and domain
- Many destinations in one portal
- Commission on every sale made during the trip
Smart Concierge Team
Staff check the rules for their role on WhatsApp: what they must, may and may not do. When the rules don’t cover it, the question goes to a supervisor and the answer becomes a new rule.
- Role-based and general rules
- Onboarding track for new hires
- R$ 12 per employee/month, minimum R$ 149
Integrations
Works today with any system. PMS integration on the way.
Available at launch
Dashboard, spreadsheet and e-mail
Add the booking, import a spreadsheet or forward the confirmation e-mail. The AI reads it and schedules the message.
Next phase
Booking engines and channel managers
Connections to open-API systems, so bookings flow in on their own.
In negotiation
PMS
TOTVS Hotelaria (CMNet), Desbravador, HITS and others, with sales posted to the guest’s folio.
FAQ
Frequently asked questions
Do I need a new WhatsApp number?
We recommend a number just for the concierge, connected to the official WhatsApp API. It can be a hotel landline. The number can’t be in use on the regular WhatsApp app.
How much do WhatsApp messages cost?
Meta charges per message, directly to the hotel’s card. Replies to guests cost cents, and each number gets 1,000 free replies a month. For a small guesthouse, the cost is usually a few reais a month.
Which languages does the concierge speak?
Whatever language the guest writes or speaks: Portuguese, English, Spanish, Japanese and many more. Your directory can be in Portuguese only.
What if a guest wants to talk to a person?
The conversation goes to the front desk, which replies from the dashboard. The concierge pauses for that guest until your team hands the conversation back.
How does digital guest registration (FNRH) work?
In Brazil, the concierge sends your property’s official FNRH Digital link before arrival. Guests fill it in on the government system, and Smart Concierge doesn’t store any documents.
What about data protection?
Guest data is used only to serve the stay, with consent at booking, under Brazil’s data protection law (LGPD). Conversations are not used to train AI models.
Start your 30-day trial
Reach us on WhatsApp or by e-mail. Your hotel’s concierge can be live within days.
WhatsApp: +55 11 93736-4031
Phone: +55 11 4668-1000
E-mail: info@smartconcierge.com.br